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HIT 1550 Medical Office Administrative Procedures

This course provides instruction in the administrative duties and responsibilities of front office staff in healthcare agencies. Topics include verbal and written communication, scheduling appointments, arranging clinical procedures, billing and collection, and managing supply inventory. Concepts in medical law and ethics are discussed, as well as professionalism in the workplace. Simulated computer data entry for patient records, procedure and diagnostic coding, and electronic transmission of insurance claims are integrated in learning activities. (3 lect.)

Credits

3 credits

Major Topics

  • Medical Law and Ethics
  • Communication Skills in the Workplace
  • Medical Office Administrative Responsibilities 
  • Patient Scheduling
  • Medical Office Computer Applications
  • Medical Records
  • Medical Office Financial Management
  • Insurance Claims

Outcomes

In order to successfully complete this course, the student will:

1. Identify the legal responsibilities and scope of practice for the medical assistant.

2. Explore the Patient’s Bill of Rights and Health Insurance Portability and Accountability Act (HIPAA) protocols related to confidentiality and the patient record.

3. Describe the principles of effective communication with patients, families, and coworkers.

4. Assess how personal values and beliefs may have an impact on professional performance when working with diverse populations.

5. Demonstrate competency in preparing professional medical office correspondence.

6. Demonstrate how to set up appointment schedules and manage referrals.

7. Analyze inventory control systems used to maintain office and medical supplies.

8. Demonstrate the correct use of medical office software applications.

9. Manage accounts receivable and accounts payable in a medical office setting.

10. Examine the process of a physician-based insurance claim beginning with collecting patient information through receipt of payment.

11. Examine the role of the patient navigator in guiding patients through the health care system.