2021-2022 Undergraduate Catalog > Student Affairs Policies > Student Complaint Policy > Documentation

Documentation

Formal complaints made under this policy or other any other College policy, and their respective resolutions, are appropriately tracked and documented. Electronic copies of complaints are kept with the Vice President of Student Affairs/Dean of Students; however, resolutions may also be kept with the appropriate Vice President and/or member of Mercy College Administration. If applicable, hard copies of each complaint and any related documentation are kept with the Vice President of Student Affairs/Dean of Students’ office in a locked file.

An annual summary of complaints will be prepared and kept by the Vice President of Student Affairs/Dean of Students. The summary will be brought to Executive Staff for review prior to May 1 of each year, and the summary will be shared with the Board of Trustees at the annual meeting in June.