COMM 4050 Communication and Conflict

This course is designed to facilitate practical, theoretical, and critical analyses of the role of communication in interpersonal conflict and negotiation. The student will examine forms of conflict and negotiation including occurrences in interpersonal, group, organizational, and cultural contexts. The course provides the student with practical knowledge for understanding the benefits of conflict, recognizing its evolution, and applying strategies for dealing with people in a variety of contexts. The course blends theory, research, and practical skills to help the student identify, assess, and manage communication in conflict. Prerequisite: Completion of COMM 1030, COMM 2130 or MGT 2130. (3 lect.)

Credits

3 credits

Major Topics

The nature of conflict
Conflict theories, styles, and framework
Mediation and negotiation
Negotiating for mutual gains
Emotional intelligence
Interpersonal and organizational communication in conflict
Third-party intervention

Outcomes

In order to successfully complete this course, the student will:

1. Examine theories and research related to negotiation and conflict management.

2. Evaluate the role of communication in conflict and conflict management processes.

3. Critique the components of conflict that lead to constructive or destructive communication patterns.

4. Formulate effective conflict management strategies for a given situation.

5. Research processes of negotiation, mediation, facilitation, and consensus building.

6. Evaluate strategies and responses in situations of conflict.

7. Design a strategic communication plan for conflict management.