Student Success Center
The Student Success Center incorporates dedicated professional academic advisors, professional tutors, and mental health counselors who offer guidance and resources to Mercy College students. Consistent with the mission, vision, values, and strategic plan of Mercy College, the mission of the Student Success Center is to guide and empower students to develop holistically into lifelong learners and to succeed in college and beyond. The Student Success Center staff recognizes the diverse needs of students and aims to promote academic excellence by providing exceptional services designed to engage students at Mercy College.
Academic Advising
Academic advisors guide students on their academic journeys. The academic advisors assist students in clarifying personal and career goals, developing consistent educational goals and plans, and evaluating progress toward established goals. Academic advisors also provide information to students regarding support services available at Mercy College.
Counseling and Wellness Services
As a part of the Student Success Center, Counseling and Wellness Services promote the growth and wellness of all students through personal counseling, group counseling, campus programming, and crisis response. Confidential services provided by a licensed mental health professional are available to assist students in resolving personal difficulties to help promote holistic development. Appointments can be scheduled by:
• Counseling Services online form: https://mercycollege.tfaforms.net/f/aea89ef5-7505-4d2e-ac3a-772e61b6b8ad
• Walk-in
• Email
• Phone at (419) 251-1454
• Counseling website at https://mercycollege.edu/student-affairs/student-success/counseling-wellness
Tutoring
Tutors provide supplemental instruction and guidance to students in meeting course requirements. Tutoring services are provided in the areas of nursing, math, science, and writing. In addition to academic support, tutors guide students in the areas of decision making, goal setting, time management, and study skills. Professional tutors are available for students at the Toledo campus. Online tutoring services are also available and can be accessed directly through Canvas.
Students may schedule advising and/or tutoring appointments at https://mercycollege.edu/student-affairs/student-success/tutoring or by calling (419) 251-8955.
Career Resources
Career and professional development resources are available to all students via Brainfuse and BSMH Talent Acquisition.
Retention
Academic Success Plan (ASP)
The Academic Success Plan (ASP) is designed for students who may be challenged significantly in developing the requisite skills for undergraduate college success. Students may be on academic probation, repeating a course, conditionally admitted, and/or recommended by faculty or staff. Through engaging in self-assessment and in collaboration with the Program Director, Director of Retention and Student Success Strategies, Academic Advisor, and/or faculty, students identify a personal plan of action that will contribute to their academic recovery and a successful semester. The Director of Retention and Student Success Strategies coordinates to create an Academic Success Plan with appropriate parties and monitors progress throughout the length of the plan.
Early Alert Referral System (EARS)
The Early Alert Referral System (EARS) is used by faculty and/or staff to submit concerns to the Office of Retention and Success Strategies about students who may be experiencing academic or personal issues. The Director of Retention and Student Success Strategies contacts all referred students to assess the level and type of need described in the Early Alert. After discussion, students are directed to resources and provided options and/or potential solutions available at the College. Referred students should remain in contact with their faculty and academic advisor to develop an educational plan for a successful semester.
More information on the Mercy College Student Success Center is available on the Student Success Center website at https://mercycollege.edu/student-affairs/student-success.