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Student Complaint Policy

Policy approved by Mercy College Board of Trustees, September 2021

To establish a policy and procedure for promptly and fairly addressing student concerns and complaints.

This policy applies only to concerns and complaints from students at Mercy College of Ohio (“the College”). The procedure will only be utilized when the subject matter of the concern or complaint is not covered by another policy or procedure.

The College is committed to providing an educational climate that is conducive to the personal and professional development of each student. The Student Complaint Policy and Procedure exists to resolve student complaints about unfair or inequitable treatment or a student’s experience at the College. The procedure may not be used to address complaints where the subject matter of the complaint is covered by other existing policies and procedures (e.g., Sexual Harassment Policy and Procedures, Student Code of Conduct, Student Academic Appeal Process). Students are advised that the Student Complaint Policy and Procedure will not be used as an additional appeal when another set of procedures has already been applied.

Before filing a complaint under this policy, students are encouraged to seek an informal resolution of the matter by discussing it directly with the individual(s) involved. However, seeking informal resolution is not required.

The College prohibits retaliation against any individual for bringing a complaint under this policy or participating in an investigation.

External complaints: In addition to filing an internal complaint with the College using the  procedure below, students have the right to file a complaint with any of the following: