DNTA 2520 Dental Office Management
This course provides an overview of the procedures associated with dental front-office management. Topics include reception duties, managing inventory, finance and accounting responsibilities, and insurance billing and reimbursement. Professional communication skills and workplace etiquette will be emphasized. In preparation for entering the workforce, the student will explore career-planning and job-seeking strategies, and will develop a professional-style resume and cover letter. (1 lect.)
Major Topics
- Professional Communication in a Dental Office
- Business Office Operating Systems
- Appointment Scheduling and Recall Systems
- Inventory Management
- Financial Management: Accounts Payable and Accounts Receivable Records
- Marketing Your Skills
Outcomes
In order to successfully complete this course, the student will:
1. Explore the role of the dental assistant in the administration of a dental office.
2. Review the principles of identifying and meeting patient needs and resolving complaints.
3. Examine effective appointment scheduling considerations and recall systems.
4. Explore inventory control systems.
5. Examine accounts receivable and accounts payable responsibilities of the dental assistant and ways to make financial arrangements with a patient.
6. Discuss the concepts of professional communication, appearance, and behavior in the workplace.
7. Prepare a professional resume and cover letter.